Support

We usually answer within two working days.

Write to support@savioscan.com. For a product problem, include its barcode (the number under the bars) and, if you can, a photo of the label.

How do I cancel Premium?

• Bought in the iPhone app: open the iPhone Settings → your name → Subscriptions → Savio, then Cancel Subscription.
• Bought on the web: in Savio, Settings → Savio Premium → Manage subscription, or use the link in your purchase email.

Premium stays active until the end of the period you already paid for.

I changed phone. Is my Premium still there?

Yes: Premium belongs to your Savio account. Sign in with the same account. In the iPhone app you can also tap Restore purchases on the Premium screen.

How do I delete my account?

In Savio, Settings → Delete account. Your profile, history and favourites are deleted. A subscription bought through Apple must be cancelled separately in the iPhone Settings.

Where are my allergy and diet details stored?

On your phone, unless you agree to save them to your account so they follow you to other devices. You can change this at any time in Settings. More in the Privacy Policy.

A score or an ingredient looks wrong

Product data comes from many sources and recipes change. Send us the barcode and a photo of the label and we will check it. Always rely on the label on the product, especially for allergies.

I have a Premium code

Codes for testers and partners work on the Savio web app: Settings → Savio Premium → Have a Premium code? In the iPhone app, use the offer code you received from us in the App Store.

Privacy requests

To access, correct or export your data, write to privacy@savioscan.com.